We are hiring
Operations Logistics Coordinator - Position Filled
We are looking for an analytical LogisticsCoordinator to join the Modish Living team.
Modish Living is a technology-driven e-commerce business. As such we are seeking someone who embraces platforms and all technologies in their work.
Your role will be to ensure the smooth and efficient fulfilment of customer orders and to maintain accurate warehouse stock monitoring using SaaS applications.
The ideal candidate will play an integral part in the planning and procurement of this busy and growing business. This role involves a high use of technology and we are looking for someone who finds it easy to adopt new software.
Based in central Hove, your role covers the management of inbound and outbound deliveries and stock management. We are looking for someone to take ownership of the smooth running of all logistics, through the use of IT and reporting.
Use initiative to anticipate and solve problems that might occur in close communication with the relevant parties.
Identify stock shortage issues and update colleagues to ensure clear and prompt communication to customers.
Identify most efficient delivery solutions and communicate requirementsto logistics partners
Maintain and develop relationships with key suppliers and logistics partners to maximise business opportunities and increase loyalty in an industry which is highly competitive.
Stock and order management
Maintain stock and order management platform on a continuedbasis.
Ensure accuracy of data in the platform relating to sales orders, purchasing, invoicing,and inbound / outbound stock.
Close management of on-order stock items relating to customer back orders.
Manage any returns or damages
Produce regular reports to monitor sales order progress
Produce stock reports to maintain appropriate stock levelsandidentify future stock requirements based on seasonal variations.
Work to set KPIsCarry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).
To travel when required in line with business needs.
Be aware of and comply with the company policies.
Keep up to date with industry changes, procedures and requirements relating to job role.
Skills and Qualifications:
Educated to Degree level is Essential
Problem-solving and organisational skills essential
Decision making and ability to prioritise,
Organisational skills and strong attention to detail,
Ability to analyse data and understand connections,
Talent for recognising opportunities for process improvement
Annual salary: £20,000 - £25,000
Job Type: Full-time
Customer Care & Sales Advisor
All application MUST include a covering letter stating why you feel you are suitable for his position, along with your CV.
Modish Living is a technology driven furniture retailer operating mainly as an e-commerce business. We are seeking an ambitious person to join a small yet growing team.
As a driven customer-focused person, your role will be to provide an excellent customer experience at all touch points; from supporting potential customers in the sales process to providing clear post-sale communication and support. Customer enquiries and contact will be mainly incoming via digital platforms (including social), email, phone and face-to-face in store.
We are looking for a confident self-starter; someone who seeks solutions and aims to contribute to the overall company as well as being an energetic ambassador for our brand.
This is a role that’s constantly changing so you’ll need to be highly motivated and willing to adapt to new circumstances. As a company that thrives using technology, we are looking for someone who eagerly takes on the use of new technology platforms to better achieve end goals and streamline workflows.
To succeed in this role you will need:
- A real passion for delivering consistent, outstanding customer service
- Empathy and emotional intelligence in understanding customers
- A drive for closing sales
- Strong experience in customer care
- Fantastic communication, persuading, influencing, learning & researching skills
- Be able to work as part of a team
- A confident and energetic approach is essential
- Willingness to learn and a commitment to personal development
- Must be open and willing to adapt to new software platforms
- Great attention to detail required to ensure customer records and communications are kept up to date and accurate.
- Strong basic mathematical skills.
You will be resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
You should be able to initiate, execute and review activities without necessary supervision, take ownership of the role and ensure work is completed.
Working with a small company may at times mean you will be required to step out of the role and help out in other areas of the business, including general admin as required.
We are offering a competitive salary with fantastic development opportunities.
Salary: £20,000 - £24,000 per annum
Office Administrator - Part Time (20 hours a week)
All applications MUST include a covering letter stating why you feel you are suitable for this position, along with your CV.
Hours are from flexible between 9am - 5pm Monday - Friday.
Location: Central Hove (next to Hove train Station)
You will be working closely with the team at Modish Living, which is an online furniture boutique. Your role as an office administrator will involve managing all administration work including financial administration and office purchasing. You will be required to regularly speak with customers and suppliers in person and over the phone.
Modish Living is a technology-driven e-commerce business. As such we are seeking someone who embraces platforms and all technologies in their work, as we operate heavily with digital systems and platforms using cloud based software. You will therefore be required to have excellent experience and use of technology, and be able to quickly adapt to new software applications whenever needed.
As a growing business, the role may change and we are looking for someone who is willing to change with this role and take on any task when required.
Key Role and Responsibilities •
Answering company calls
Organising and distributing all incoming/outgoing post
Tidying of office when required
Manage the office/studio suppliers - cleaning, recycling, plants etc.
Purchasing of stationary supplies and all other office purchases as of when required
Adding and removing new job requirements, screening notes and adverts
Production of weekly reports
Collating receipts and process expense claims
Financial administration including filing
Reception duties - meet & greet guests/delivery drivers/suppliers
Book travel and hotels when needed
Key skills, education and experience required Essential:
Previous commercial experience in a similar office administration role
Experience of dealing with external customers and suppliers
Intermediate skills in both MS Word and MS Excel
Previous use of web based platforms and cloud based services
GCSE in Maths and English (grades A-C)
Excellent attention to detail • Good written and verbal communication skills • Good organisational skills • A good customer service ethic • Positive, can do attitude • High level of integrity, loyalty and trustworthiness • Good sense of humour • Mature, professional approach • Flexible, enthusiastic and hard-working • Willing and able to learn new skills quickly
Desirable: A-levels or equivalent qualifications
Please apply with a Covering Letter and CV
Job Type: Part-time
For all roles, candidates must be OK working in an office environment with two small dogs.