delivery details

Delivery Policy

We aim to give an accurate idea of delivery times on each product page. Standard-sized items that can be delivered from stock are usually delivered within 2 - 3 weeks. Made to order items at our standard sizes (shown in drop down menus on the product pages) are usually delivered within 4 - 5 weeks.  Bespoke items are made to your requirements and can take longer to deliver. For bespoke orders, we will supply you with a guide delivery time prior to your order being placed.

Product prices include delivery fees where delivery is intended for mainland UK only, (excluding any non-mainland UK delivery addresses such as the Channel Islands, Jersey, Guernsey, Isle of Man and Shetland Islands, where you will need to phone to get a delivery quote).  Upon any order being placed outside of the UK, shipping arrangements will need to be arranged by the buyer, this is not the responsibility of Modish Living.  To discuss collection, contact Modish Living, please see contact details on the website.

You (the customer) is responsible for ensuring the dimensions of your purchase meets your requirements and has suitable access to your room, home, office or other intended use.  

Our delivery service provider will contact you by phone or email, using the contact information provided at the time of order, to agree a delivery date for the coming 5 days. Once your delivery date has been agreed by you (the customer), delivery will be deemed to take place at the agreed date.

Should you be unable to take delivery at the agreed delivery date, re-delivery charges may apply. If we attempt to make a delivery and cannot access the premises/room of choice due to size restrictions, then a delivery charge will be applicable to you.

Should you (the customer) need to delay the delivery of your Goods, after a delivery date has been agreed, storage costs may be incurred.

For large items (such as beds, wardrobes), we operate a 2-man delivery service to room of choice. Placement of the item to room of choice will take place once a satisfactory safety assessment has been carried out by our delivery team / driver.  Should the room of choice not meet the safety assessment requirements, then our delivery team / driver will place the Goods in an alternative location. If you have any concerns at all with regards to accessing your required room/premises, please contact us prior to placing an order, see contact details on the website.

For small to medium items, we operate a 1-man delivery service and the item is delivered to just over the threshold of the property. For such deliveries, our drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, our obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged. Our drivers are really careful and will always make sure they enter rooms without causing any damage to your home, however if access has not been been appropriate for our drivers, and they are seen to work under difficult access conditions, then our drivers will not be held responsible for any damage in your home.

Please note, it is not the responsibility of our delivery team/driver to move or dismantle any furniture which is already in the room. Nor is it their responsibility to clean the room after your Goods have been assembled or to remove packaging from the delivery address.

Please note, all furniture at Modish Living is made from solid reclaimed wood, none of which is supplied on soft pads.  In the case your item of furniture is being placed on a hard floor, as opposed to a carpeted floor, it is the responsibility of you (the customer) to provide adequate protection for your floor, i.e. soft pads.

Inspection of goods and notification of defects

Once the goods have been delivered and, if required, assembled, you will need to inspect the Goods and will be asked to sign to acknowledge receipt. Should you appoint a third party to accept your delivery for you, they (the third party) will be deemed responsible to inspect your Goods upon arrival for any damage or defects.  Either you (the customer) or a third party acting in your place to receive the delivery, must be of the age of 18+ in order to sign for the Goods.

Large items that are assembled by our delivery team at the delivery address, must be inspected by you (the customer or your appointed third party) at point of delivery. Any defects must be notified to our delivery team at the time of delivery.

Goods that do not require assembly by our delivery team at the delivery address, should be unpacked and inspected by you at the time of delivery. If, for any reason, you are unable to inspect the Goods at the time of delivery due to packaging around the goods (only applicable to items not assembled by our delivery team at the delivery address), then you must notify us in writing at info@modishliving.co.uk stating the defects, within 24 hours of delivery, including details of the fault.  Failure to notify us within 24 hours will result in you being deemed to have accepted the Goods. After acceptance, you shall not be entitled to reject the Goods delivered to you (the customer) by Modish Living.

Modish Living work with high quality reclaimed timber. The character of reclaimed wood is based on a number of factors including its age as well as imperfections derived from its previous use. There are no circumstances in which you (the customer) can reject the Goods delivered by us (Modish Living) on the basis of such defects or failures which are so minor, that your rejection would be unreasonable.

Once a fault or defect has been notified to us (Modish Living) we will endeavour to promptly rectify the issue with you through exchange, repair or refund. Nevertheless, we will not remain liable for the Goods if you continue to use them, or if any repairs or alterations are made, by you, to the Goods, without written consent from us (Modish Living).