Delivery Information

Delivery Information Modish Living

Modish Living offers a free delivery service to most mainland UK destinations (*excluding Scottish Highland postcodes).

*additional delivery charges and slight extensions to delivery lead time might apply on certain products being delivered to the following postcodes: AB, IV, PH, PA, DD, KW.

Delivery Details Modish Living

We aim to give an accurate estimate of these lead times on each product page. In the rare occurrence there will be a delay to your order, we will aim to inform you within 48 hours of order.   

In some cases, there may be a delay to only one of your items on your order, in which case we can speak to you about a possible split delivery.  However please note we are UNABLE to offer split delivery on any items purchased either as a bundle or for orders processed via interest free. 

Product prices include delivery fees where delivery is intended for mainland UK only, (excluding northern areas of Scotland or any non-mainland UK delivery addresses such as the Channel Islands, Jersey, Guernsey, Isle of Man and Shetland Islands, where you will need to phone to get a delivery quote). Upon any order being placed outside of the UK, shipping arrangements will need to be arranged by the buyer, this is not the responsibility of Modish Living. To discuss collection, contact Modish Living, please see contact details on the website.

You (the customer) is responsible for ensuring the dimensions of your purchase meets your requirements and has suitable access to your room, home, office or other intended use.  

Our delivery service provider will contact you by phone or email, using the contact information provided at the time of order, to agree a delivery date for the coming 5 days. Once your delivery date has been agreed by you (the customer), delivery will be deemed to take place at the agreed date.

Should you be unable to take delivery at the agreed delivery date, re-delivery charges may apply. If we attempt to make a delivery and cannot access the premises/room of choice due to size restrictions, then a delivery charge will be applicable to you.

Should you (the customer) need to delay the delivery of your Goods, after a delivery date has been agreed, storage costs may be incurred.

Large Deliveries

For large items (such as beds, wardrobes), we operate a 2-man delivery service to room of choice. Placement of the item to room of choice will take place once a satisfactory safety assessment has been carried out by our delivery team / driver.  Should the room of choice not meet the safety assessment requirements, then our delivery team / driver will place the Goods in an alternative location. If you have any concerns at all with regards to accessing your required room/premises, please contact us prior to placing an order, see contact details on the website.

Small to Medium Deliveries

For small to medium items, we operate a 1-man delivery service and the item is delivered to just over the threshold of the property. For such deliveries, our drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, our obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged. Our drivers are really careful and will always make sure they enter rooms without causing any damage to your home, however if access has not been been appropriate for our drivers, and they are seen to work under difficult access conditions, then our drivers will not be held responsible for any damage in your home.

Please note, it is not the responsibility of our delivery team/driver to move or dismantle any furniture which is already in the room. Nor is it their responsibility to clean the room after your Goods have been assembled or to remove packaging from the delivery address.

On some services our drivers may carry out assembly as part of their service - you may decline this service. If you accept this offer of assembly, the items are no longer returnable. 

Please note, furniture at Modish Living is made from solid reclaimed or sustainable wood, none of which is supplied on soft pads.  In the case your item of furniture is being placed on a hard floor, as opposed to a carpeted floor, it is the responsibility of you (the customer) to provide adequate protection for your floor, i.e. soft pads.  As many of our items are newly waxed before being delivered, it is the responsibility of you (the customer) to place adequate protection down for carpeted floors, to avoid staining.  

Please note that as a handmade and hand finished piece of furniture, every piece is unique and the tone and finish of the wood can vary slightly from piece to piece.

Inspection of Goods

Inspection of goods and notification of defects 

Once the goods have been delivered and, if required, unpacked and / or assembled, you will need to inspect the Goods and will be asked to sign to acknowledge receipt. Please note, assembly of goods is only carried out upon request of a premium service.  

Should you appoint a third party to accept your delivery for you, they (the third party) will be deemed responsible to inspect your Goods upon arrival for any damage or defects.  Either you (the customer) or a third party acting in your place to receive the delivery, must be of the age of 18+ in order to sign for the Goods.

Assembly

Should any item be assembled by our delivery team (through the upgrade of a premium delivery service which costs £50) or unpackaged by our drivers at the delivery address, this must be inspected by you (the customer or your appointed third party) at point of assembly/delivery. Any defects must be notified to our delivery team at the time of delivery.

Goods that do not require assembly or are not unpackaged by our delivery team at the delivery address, should be unpacked and inspected by you at the time of delivery. If, for any reason, you are unable to inspect the Goods at the time of delivery due to packaging around the goods (only applicable to items not assembled or unpackaged by our delivery team at the delivery address), then you must notify us in writing at contact@modishliving.co.uk stating the defects, within 24 hours of delivery, including details of the fault.  Failure to notify us within 24 hours will result in you being deemed to have accepted the Goods. After acceptance, you shall not be entitled to reject the Goods delivered to you (the customer) by Modish Living.

Modish Living work with high quality reclaimed and sustainable timber. The character of reclaimed wood is based on a number of factors including its age as well as imperfections derived from its previous use. There are no circumstances in which you (the customer) can reject the Goods delivered by us (Modish Living) on the basis of such defects or failures which are so minor, that your rejection would be unreasonable.

Once a fault or defect has been notified to us (Modish Living) we will endeavour to promptly rectify the issue with you through exchange, repair or refund. Nevertheless, we will not remain liable for the Goods if you continue to use them, or if any repairs or alterations are made, by you, to the Goods, without written consent from us (Modish Living).

With wood being left natural throughout all products, small splinters may occur.  It is the responsibility of the you (the customer) to inspect the items for any splintered wood to ensure they do not pierce your skin.  It is also the responsibility for you (the customer) to remove any splintered wood accordingly (can often be done through adding a soft wax).  In the event it seems unclear for you (the customer) to treat a splintered area, then advise may be given by Modish Living through contacting the main number of via email.    

For more information see our Terms and Conditions.