Delivery of your order

1. Furniture Delivery Services

Modish Living offers two furniture delivery services: Standard Delivery and White Glove.

Some items offer a choice of either Standard or White glove.  Standard delivery will be delivered to your room of choice. Items delivered with White Glove, will be assembled by the delivery team. 

Our drivers will delivery to your room of choice on the ground floor, first floor or lower floor.  Room of choice deliveries can be made to higher floors if there is a lift suitable for the item. 

2. Receipt Inspection and Notification of Defects

2.1 Standard delivery

Item will not be unboxed by our drivers. Before signing for receipt of the goods, you must check the outer packaging for any signs of damage. If the outer packaging shows any signs of damage, you should ask our drivers to unpack the item for physical inspection before you sign for the goods. 

Our drivers will photograph the packaging before they leave.  If the item has been unpacked, they will photograph this too. 

For items delivered by Standard delivery, you must unpack and check for any damage prior to assembly. If there is damage to your item, this must be notified in writing to Modish Living within 24 hours of receiving the goods, by emailing contact@modishliviing.co.uk

Claims for damage after this time frame can not be supported.  Claims for damage once you have assembled your item can not be supported.   Claims for damage once moved to another address, can not be supported. 

In the unlikely event there is damage to your item, Modish Living will engage its third party network of furniture technicians to repair the damage if possible.  If this is not possible, a replacement will be offered. 

2.2 White Glove 

Items delivered with our White Glove delivery service, will be assembled by our drivers, with your permission, in your preferred location and room of choice. 

By allowing our drivers to assemble the item, you are giving permission for the item to be assembled. Please note, items that have been assembled are none returnable. 

Once assembled in your home, you will be asked to inspect the goods for any damage or defects.  The drivers will photograph the good assembled in your home.

Any damage or defect must be notified to our drivers in writing when you sign for the goods. By signing for the delivery, you are accepting the goods have been delivered in perfect condition and no claim for damage or defect can be supported unless recorded at point of delivery. 

3. Access  

When ordering furniture you will need to ensure there is suitable access for the items to be brought into your room of choice.   If you require box dimensions, please contact us in advance of your order. Our drivers are experienced at getting furniture in to customers homes.  However if on delivery day, access is not possible, our drivers can leave the boxes in an alternative part of your home e.g. garage. 

Alternatively they can abort the delivery and take the items away. For aborted deliveries, you will be charged a return fee. The cost of return are shown here

4. Failed Deliveries

Our furniture delivery partners will contact you to offer you a delivery date.  Once accepted, this is the day your delivery will be routed.  If you subsequently need to cancel that date, a failed delivery charge may apply.  If you are not at home to receive the delivery on the agreed date, a failed delivery charge will apply.  Failed deliveries are charged the same as returns, details of which can be seen here

5. Change your mind

If you choose to return the goods with our drivers on the day of delivery due to items not being suitable or not fitting, you are able to ask the drivers to take them away. The same Return / Collection costs will apply which can be seen here