free delivery

All our furniture is made to order. Standard-sized items will normally be delivered within 2-4 weeks, however in some cases this may increase up to 4 – 12 weeks, if this was the case, we would contact you. Bespoke items are made to your requirements and can take longer to deliver. Bespoke items are made to your requirements and can take longer to deliver. For bespoke orders, we will supply you with a guide delivery time prior to your order being placed.

 


Delivery policy

Product prices include delivery fees where delivery is intended for mainland UK only, (excluding any non-mainland UK delivery addresses such as the Channel Islands, Jersey, Guernsey, Isle of Man and Shetland Islands, where you will need to phone to get a delivery quote).  Upon any order being placed outside of the UK, shipping arrangements will need to be arranged by the buyer, this is not the responsibility of Modish Living.  To discuss collection, contact Modish Living, please see contact details on the website.

You (the customer) is responsible for ensuring the dimensions of your purchase meets your requirements and has suitable access to your room, home, office or other intended use.

Our delivery service provider will contact you by phone or email, using the contact information provided at the time of order, to agree a delivery date for the coming 5 days. Once your delivery date has been agreed by you (the customer), delivery will be deemed to take place at the agreed date.

Should you be unable to take delivery at the agreed delivery date, re-delivery charges may apply. If we attempt to make a delivery and cannot access the premises/room of choice due to size restrictions, then a delivery charge will be applicable to you.

Should you (the customer) need to delay the delivery of your Goods, after a delivery date has been agreed, storage costs may be incurred.

For large items (such as beds, wardrobes), we operate a 2-man delivery service to room of choice. Placement of the item to room of choice will take place once a satisfactory safety assessment has been carried out by our delivery team / driver.  Should the room of choice not meet the safety assessment requirements, then our delivery team / driver will place the Goods in an alternative location. If you have any concerns at all with regards to accessing your required room/premises, please contact us prior to placing an order, see contact details on the website.

For small to medium items, we operate a 1-man delivery service and the item is delivered to just over the threshold of the property. For such deliveries, our drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, our obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged.

Please note, it is not the responsibility of our delivery team/driver to move or dismantle any furniture which is already in the room. Nor is it their responsibility to clean the room after your Goods have been assembled or to remove packaging from the delivery address.

Please note, all furniture at Modish Living is made from solid reclaimed wood, none of which is supplied on soft pads.  In the case your item of furniture is being placed on a hard floor, as opposed to a carpeted floor, it is the responsibility of you (the customer) to provide adequate protection for your floor, i.e. soft pads.