If not suitable, standard items can be returned to us for a full refund assuming they are in perfect condition, are unused and are in their original undamaged packaging. Please note, items that have been assembled are not returnable. Please note, mattresses as well as made to order items in our Beam range and Oldman range, are not returnable.
To make a return, please notify us within 14 days of delivery and we will advise you of the return address. For larger items, we can offer a collection service which is charged by number of products and location, details of these collection costs can be found here. The cost of collection will be deducted from your refund.
Once your goods have been received back or collected, they will be quality checked and a refund will be processed within 10 days.
You may cancel any order of any standard items without cost, up to the point that the item has been dispatched. To cancel an order before it is dispatched, please email us at firstname.lastname@example.org to inform us of your wish to cancel.
You may cancel the order of a bespoke item, up to 24 hours after you've placed the order.
Once your order has been dispatched, you will no longer be able to cancel your order. You will however, be able to return standard items as long as this is within the terms of our returns policy.
If you choose to return the goods with our drivers on the day of delivery due to items not being suitable or not fitting, you are able to ask the drivers to take them away. The same Return / Collection costs will apply. See map below.