Terms & Conditions

 Terms and Conditions Modish Living

Modish Living Ltd is Registered in England and Wales and our company registration number is 08522724. Our registered address is The Barn, Park Farm, Hundred Acre Lane, Wivelsfield Green, Haywards Heath, RH17 7RU. Our VAT number is 236146419.  Throughout our Terms and Conditions, Modish Living refers to Modish Living Limited. 

Please read through these Terms carefully before placing an order, as they contain legal information.  The Terms apply to the use of www.modishliving.co.uk (our site), thus placing an Order through our site, you agree to be bound by the terms and conditions which are set out below. Your acceptance of the Website Terms is given when you use www.modishliving.co.uk as well as when you complete a transaction.

We may from time to time, amend the Terms set out below without any notification. To avoid any disappointment, please read through the Terms posted on the website at the time of order, to ensure you are aware of, and comply with the current version.  Please feel free to print or save them at the time of ordering.

As part of copyright laws, you may not download, copy, re-use, re-distribute any of the information, including text or images, which are on our site, other than for personal use only (as a customer).

Modish Living has the right to refuse to serve to an individual or a company.

Handcrafted Reclaimed Wood Furniture Orders

As much of the furniture at Modish Living is handmade using reclaimed aged wood, please note there may be slight differences within the final measurements delivered to you. Please allow for +/- 10mm variance on all furniture ordered through us, Modish Living. If precise measurements are required, please contact us directly, see contact details on the website. Please also allow for some slight difference in shading from what is seen on our website. Images on our website do not 100% represent the colour/shade that is delivered. This is due to variances in wood and finish due to the nature of reclaimed wood and traditional hand finishing techniques. Also as images may vary from one interface to the other.

Modish living supplies both standard-sized and bespoke Goods (made to measure). Bespoke Goods are made to order to dimensions supplied by you (the customer). Please note the difference in our cancellation and returns policies with respect to standard-sized and bespoke furniture orders.

You are responsible for checking that all the details of your order are correct and suitable for your requirements including measurements, dimensions, product features, access and delivery.  If we attempt to make a delivery and cannot access the room of choice due to size restrictions then a delivery charge will be applicable to you.

When ordering multiple items of Goods, we would also recommend you check your colour requests (finishes) to ensure they match (if necessary).

We will confirm all your order details in writing, usually within 2 business days of your order being placed (business days do not include Saturday, Sunday and bank holiday Monday or UK national holidays).  We will send an email confirmation of dispatch when your Goods are ready for delivery.  

We, Modish Living, will have the right to cancel an order at any time prior to delivery.  

Cancellation Policy Man at Reclaimed Wood Desk

If you order a standard-sized item, you may cancel your order without incurring any costs at any time prior to delivery as long as the items have not been dispatched for delivery. At this point, you will receive an email confirming your items are ready for dispatch. If the item has been dispatched you will not be able to cancel the order. You will however be ale to return standard items as long as this is within the terms of our returns policy below. 

If you wish to cancel a bespoke (made to order) item of furniture, you may do so at any time up to 24 hours after you have placed your order by contacting us in writing at contact@modishliving.co.uk 

Bespoke (made to order) ranges include our English Beam, English Beam Industrial, Vardo, Oldman and Provence ranges as well as Sofas, Armchairs and Dining Chairs where a bespoke fabric option is selected.

In the event that we are unable to source the materials requested within your Order, we will contact you through the details you have provided us, and discuss any change to your order, at which point we reserve the right to cancel your Order in full or part.

Returns and Refunds Modish Living

Most standard-sized Goods, may be returned to us as long as we are notified in writing within 14 days of the delivery. These Goods must not have been used or damaged after the delivery has taken place. Items must be returned in perfect condition and in their original, undamaged packaging. Any item returned must not have been assembled, installed, used, or modified. You have a legal obligation to take reasonable care of the Products while they are in your possession. We are not responsible for return postage or packages that do not reach us.

We are unable to accept the return of mattresses once the protective wrapping has been opened.

If you choose to return the items to Modish Living, a full refund of the price paid for the goods as well as the standard delivery charge will be made once the goods are returned to us. If you have selected an upgraded delivery service at additional cost, the difference between the standard delivery and the upgraded delivery will not be refunded.

If you would prefer for us to collect the goods, a charge for collection will apply. Collection costs tend to vary and are dependant on size and number of items. It may vary from £40 upwards, per item and is size and weight dependent

You are under no obligation to use our drivers, however should you need us to book a collection on your behalf, then you will need to confirm this in writing to us. If we agree to a return, you should make sure you leave the Products well packaged in a safe place where our drivers can collect them. Under no circumstances should the Products be used prior to collection as this could result in a reduction in your refund.

Our Storage Address may on occasions change, depending on the item. We therefore offer the storage address by writing, within 7 days notice.

Nothing in these terms affects your statutory rights as a consumer.

You (the customer) will not have the right to receive a refund or an exchange for Bespoke Goods, apart from if there is a defect or a fault with the Goods.  Where a defect or fault is deemed as small and can therefore be made good or rectified by Modish Living, Modish Living will have the right to make good.  Should your Bespoke Goods not be exact in sizing (within 1cm to the measured requirements), you (the customer) will have the right for this to be rectified.  You (the customer) will not have the right to cancel the Bespoke Good order, should Modish Living deem the fault, defect or sizing to be of a small nature, thus can easily be rectified.  

If Goods are returned due to a defect or fault (see Delivery Policy for notification of defects).

Modish Living does not offer refunds on any items delivered overseas.  

Delivery Policy Modish Living

Standard-sized stock items will normally be delivered within 2 – 3 weeks of order.   Made to order items typically take 4 - 6 weeks to make and deliver for wooden furniture and 8 - 12 weeks for upholstered products such as sofas. We aim to provide an accurate estimate of lead time on each product page and we will notify you after receiving your order if the lead time is likely to change.  For bespoke orders, we will supply you with a guide delivery time prior to your order being placed.  

Product prices include delivery fees where delivery is intended for mainland UK only, (excluding northern areas of Scotland or any non-mainland UK delivery addresses such as the Channel Islands, Jersey, Guernsey, Isle of Man and Shetland Islands, where you will need to phone to get a delivery quote).  Upon any order being placed outside of the UK, shipping arrangements will need to be arranged by the buyer, this is not the responsibility of Modish Living.  To discuss collection, contact Modish Living, please see contact details on the website.

Certain Scottish postcodes (AB, IV, PH, PA, DD, KW) will incur additional delivery charges on some orders. If this affects your order we will notify you within 1 business day.

You (the customer) is responsible for ensuring the dimensions of your purchase meets your requirements and has suitable access to your room, home, office or other intended use.

Our delivery service provider will contact you by phone or email, using the contact information provided at the time of order, to agree a delivery date for the coming 5 days. Once your delivery date has been agreed by you (the customer), delivery will be deemed to take place at the agreed date.

Should you be unable to take delivery at the agreed delivery date, re-delivery charges may apply. If we attempt to make a delivery and cannot access the premises/room of choice due to size restrictions, then a delivery charge will be applicable to you.

Should you (the customer) need to delay the delivery of your Goods, after a delivery date has been agreed, storage costs may be incurred.

For large items (such as beds, wardrobes), we operate a 2-man delivery service to room of choice within 1 floor level from the main entrance (delivery includes ground floor, first floor and lower ground). Placement of the item to room of choice will take place once a satisfactory safety assessment has been carried out by our delivery team / driver.  Should the room of choice not meet the safety assessment requirements, then our delivery team / driver will place the Goods in an alternative location. If you have any concerns at all with regards to accessing your required room/premises, please contact us prior to placing an order, see contact details on the website.

For small to medium items, we operate a 1-man delivery service and the item is delivered to just over the threshold of the property. For such deliveries, our drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, our obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged.

Please note, it is not the responsibility of our delivery team/driver to move or dismantle any furniture which is already in the room. Nor is it their responsibility to clean the room after your Goods have been assembled or to remove packaging from the delivery address.

Please note, furniture at Modish Living is made from solid reclaimed or sustainable wood, none of which is supplied on soft pads.  In the case your item of furniture is being placed on a hard floor, as opposed to a carpeted floor, it is the responsibility of you (the customer) to provide adequate protection for your floor, i.e. soft pads.  As many of our items are newly waxed before being delivered, it is the responsibility of you (the customer) to place adequate protection down for carpeted floors, to avoid staining.  

Please note that as a handmade and hand finished piece of furniture, every piece is unique and the tone and finish of the wood can vary slightly from piece to piece.

Inspection of goods and notification of defects

Inspection of goods and notification of defects 

Once the goods have been delivered and, if required, unpacked and / or assembled, you will need to inspect the Goods and will be asked to sign to acknowledge receipt. Please note, assembly of goods is only carried out upon request of a premium service.  

Should you appoint a third party to accept your delivery for you, they (the third party) will be deemed responsible to inspect your Goods upon arrival for any damage or defects.  Either you (the customer) or a third party acting in your place to receive the delivery, must be of the age of 18+ in order to sign for the Goods.

Should any item be assembled by our delivery team (through the upgrade of a premium delivery service) or unpackaged by our drivers at the delivery address, this must be inspected by you (the customer or your appointed third party) at point of assembly/delivery. Any defects must be notified to our delivery team at the time of delivery.

Goods that do not require assembly or are not unpackaged by our delivery team at the delivery address, should be unpacked and inspected by you at the time of delivery. If, for any reason, you are unable to inspect the Goods at the time of delivery due to packaging around the goods (only applicable to items not assembled or unpackaged by our delivery team at the delivery address), then you must notify us in writing at contact@modishliving.co.uk stating the defects, within 24 hours of delivery, including details of the fault.  Failure to notify us within 24 hours will result in you being deemed to have accepted the Goods. After acceptance, you shall not be entitled to reject the Goods delivered to you (the customer) by Modish Living.

Modish Living work with high quality reclaimed and sustainable timber. The character of reclaimed wood is based on a number of factors including its age as well as imperfections derived from its previous use. There are no circumstances in which you (the customer) can reject the Goods delivered by us (Modish Living) on the basis of such defects or failures which are so minor, that your rejection would be unreasonable.

Once a fault or defect has been notified to us (Modish Living) we will endeavour to promptly rectify the issue with you through exchange, repair or refund. Nevertheless, we will not remain liable for the Goods if you continue to use them, or if any repairs or alterations are made, by you, to the Goods, without written consent from us (Modish Living).

With wood being left natural throughout all products, small splinters may occur.  It is the responsibility of the you (the customer) to inspect the items for any splintered wood to ensure they do not pierce your skin.  It is also the responsibility for you (the customer) to remove any splintered wood accordingly (can often be done through adding a soft wax).  In the event it seems unclear for you (the customer) to treat a splintered area, then advise may be given by Modish Living through contacting the main number of via email.    

 Privacy Policy Modish Living

This privacy policy sets out how Modish Living uses and protects any information that you give Modish Living when you use this website.

Modish Living is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Modish Living may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2013.

What we collect

We may collect the following information:

·         name and title 

·         contact information including email address 

·         demographic information such as postcode

·         other information relevant to customer offers


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Internal record keeping. 

·         We may use the information to improve our products and services. 

·         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to join the mailing list, you may change your mind at any time by either selecting the option to unsubscribe, which will be included on all emails, or by writing to us using the following email: info@modishliving.co.uk

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to contact@modishliving.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.