Returns and Refunds Modish Living

Most standard-sized Goods, may be returned to us as long as we are notified in writing within 14 days of the delivery. These Goods must not have been used or damaged after the delivery has taken place. Items must be returned in perfect condition and in their original, undamaged packaging. Any item returned must not have been assembled, installed, used, or modified. You have a legal obligation to take reasonable care of the Products while they are in your possession. 

We are not responsible for return postage or packages that do not reach us. We are unable to accept the return of mattresses once the protective wrapping has been opened.

Returns cost

If you choose to return the items to Modish Living, a full refund of the price paid for the goods as well as the standard delivery charge will be made once the goods are returned to us. If you have selected an upgraded delivery service at additional cost, the difference between the standard delivery and the upgraded delivery will not be refunded.

If you would prefer for us to collect the goods, a charge for collection will apply. Collection costs tend to vary and are dependant on size and number of items. It may vary from £40 upwards, per item and is size and weight dependent

You are under no obligation to use our drivers, however should you need us to book a collection on your behalf, then you will need to confirm this in writing to us. If we agree to a return, you should make sure you leave the Products well packaged in a safe place where our drivers can collect them. Under no circumstances should the Products be used prior to collection as this could result in a reduction in your refund.

Our Storage Address may on occasions change, depending on the item. We therefore offer the storage address by writing, within 7 days notice.

Nothing in these terms affects your statutory rights as a consumer.

Bespoke Furniture

You (the customer) will not have the right to receive a refund or an exchange for Bespoke Goods, apart from if there is a defect or a fault with the Goods. Where a defect or fault is deemed as small and can therefore be made good or rectified by Modish Living, Modish Living will have the right to make good. Should your Bespoke Goods not be exact in sizing (within 1cm to the measured requirements), you (the customer) will have the right for this to be rectified. You (the customer) will not have the right to cancel the Bespoke Good order, should Modish Living deem the fault, defect or sizing to be of a small nature, thus can easily be rectified.  

Inspection of Goods

Once the goods have been delivered and, if required, assembled, you will need to inspect the Goods and will be asked to sign to acknowledge receipt. Should you appoint a third party to accept your delivery for you, they (the third party) will be deemed responsible to inspect your Goods upon arrival for any damage or defects. Either you (the customer) or a third party acting in your place to receive the delivery, must be of the age of 18+ in order to sign for the Goods.

Inspection of goods

Large items that are assembled by our delivery team at the delivery address, must be inspected by you (the customer or your appointed third party) at point of delivery. Any defects must be notified to our delivery team at the time of delivery.

Goods that do not require assembly by our delivery team at the delivery address, should be unpacked and inspected by you at the time of delivery. If, for any reason, you are unable to inspect the Goods at the time of delivery due to packaging around the goods (only applicable to items not assembled by our delivery team at the delivery address), then you must notify us in writing at stating the defects, within 24 hours of delivery, including details of the fault. Failure to notify us within 24 hours will result in you being deemed to have accepted the Goods. After acceptance, you shall not be entitled to reject the Goods delivered to you (the customer) by Modish Living.

Modish Living work with high quality reclaimed timber. The character of reclaimed wood is based on a number of factors including its age as well as imperfections derived from its previous use. There are no circumstances in which you (the customer) can reject the Goods delivered by us (Modish Living) on the basis of such defects or failures which are so minor, that your rejection would be unreasonable.

Once a fault or defect has been notified to us (Modish Living) we will endeavour to promptly rectify the issue with you through exchange, repair or refund. Nevertheless, we will not remain liable for the Goods if you continue to use them, or if any repairs or alterations are made, by you, to the Goods, without written consent from us (Modish Living).

For more information see our Terms and Conditions.