For any business, front-of-house is critical in creating an impression of your business that is favourable. For hostels and other hospitality businesses, the reception area is the first step people take into your business. If this first step is the reception area, it pays to invest in a stylish front-of-house area so that your patrons get a real sense of what your business is about – delivering a first-rate product, with superior customer service.
What is the Reception Used For?
It is an obvious question with ‘obvious’ answers and yet, all too often, businesses fail to ask it – or answer it! The reception area is when customers sign in, where they seek information, where they wait for a business meeting or in some cases, where they mingle during exhibitions or meetings, or where clients can sit and relax on comfortable but stylish leather sofas.
It is a space that needs to be versatile – it needs to be welcoming and stylish (jaw-dropping) you might say. It needs to have atmosphere but it also needs to be easy to keep sparklingly clean. It must not look jaded or unappealing. It must always be at the top of its game.
It is Time for a Re-Style?
If the reception looks ‘old’ and past its best, you need to make changes. Fortunately, minor changes with small price tags can have a big impact – if items are chosen well, and if you create a theme that produces a cohesive and pleasing look to the eye.
Get the Wow Factor with LIGHTING
Lighting is essential for creating a practical reception, but also atmosphere. It can also be the wow factor in the lobby, the item that makes patrons smile with delight.
For a simple, yet stunning effect, choose pendant lighting, mixing and matching two styles with one third style as an occasional accent and have them fitted at different heights in the reception area. Choose glass pendant shades or large Moroccan inspired shades.
The Waiting Area Furniture
Consider an arrangement of two-seater sofas interspersed with statement piece armchairs. The classic sofa shape, complete with sumptuous cushions are inviting at the end of a long journey for most people. Choose fabrics wisely so that they can withstand more frequent use. A leather sofa works well, as does treated upholstered luxury sofas.
Team with furniture that supports the waiting area, again choosing material carefully. Wooden furniture adds warmth, whilst metal framed furniture can add a sense of the contemporary to a space. Add an oak and concrete contemporary coffee table or go for sublime marble with this Kensal Circular Coffee Table.
Atmosphere = Lighting and Décor
The reception area should be light and airy, neutral in tone but not devoid of warmth nor welcome. There must be splashes of colour – fresh flowers add colour, and scent too – and the use of glass is fantastic for reflecting light, ambient and natural, around the space.
A glossy floor also creates an appealing feature to the room. It is streamlined and contemporary, but not devoid of character. Scatter cushions and the drapes add texture and form too.
Overall, done right the impression of the space is nothing short of wow – exactly what you’re hoping to impress upon your visitors.