As we wave goodbye to 2023, we became reflective of what a great year it has been. We have had amazing opportunities come our way and faced challenges that have made our business better and stronger.
We have fantastic products and a customer service that is really beginning to shine above customer expectations.
We didn’t realise the difference our business and products make until you started to tell us just how happy our quality reclaimed wood furniture, from the king bed to the sideboard makes you.
Products
For example, a recent customer was so delighted with their Winchester Reclaimed Wood Bed - [it] is the single nicest piece of furniture we’ve ever had, absolutely love it – that they took time out of their busy day to email us.
We’re are delighted that our products, customer service and delivery make you smile and the emails have been flooding in.
Claire from Pontefract loved her Derby Reclaimed Wood Extending Dining Table… “amazing table with really thought-out details that reflect the quality of the workmanship. I'm delighted with it”.
And Jasmine was head over heels in love with her delivery and we were pleased to note that “the furniture was exactly as it appeared in the picture and great quality”
We choose all our pieces carefully, making sure we get the best reclaimed wood and by using skilled craftspeople, we know that the design and the final product will be of the highest standards. What we have changed over the year is the way we photograph our range.
We want the best reproductive quality for our photos not just because they look good, but because this is the best way for our online shoppers to get an accurate idea of what they are ordering.
Customer Service
Nina is a recent addition to our team and with many years’ experience in customer service, she has set about improving our service to you. And it’s been working…
“What really stands out about this company is their excellent customer service”
We pledge to always ‘go out of our way’ to make everything about buying from us one of the best retail experiences you will have.
So when you order from us in 2024, why not leave us a review and better still, email us photos of the piece in your home, complete with your own stamp and personality on it.
Delivery
A big part of what we do is making sure that what you have ordered, whether it is one of our small wooden sideboards or one of biggest reclaimed wood dining table get to you in perfect condition. And that means a delivery team that know exactly what they are doing.
And it seems we have been getting it right…
“The delivery guys were really excellent - punctual friendly and careful moving stuff in. We’ve had some terrible delivery experiences recently, but your guys were perfect”
“The delivery men were on time and really friendly.''
“The delivery gents were exceptional, well-mannered and assisted in carrying all furniture to the correct rooms. Fantastic!”
We’ve had so many great comments over the last year that we can’t include them all but we want to finish with this one…
Nothing has been too much trouble and Katie has gone out of her way to make sure we were happy. Thank you, Modish Living!
