FREQUENTLY ASKED QUESTIONS

Our friendly Customer Services Team will be happy to help! They are here from Monday to Friday (excluding Bank Holidays) from 9am until 5pm.

Email: sales@modishliving.co.uk

Or chat to us by Live chat on the bottom right of your screen.

As an online-exclusive furniture store, we're thrilled to bring our range of handpicked, rustic and modern farmhouse styles right to your fingertips. You can explore our collections and discover the perfect piece for your home all from the comfort of your own space. Our dedicated team is always available to chat and help guide you through your furniture selection process. Feel free to reach out with any questions you might have, and we'll be more than happy to assist you.

Online

You can place your order online 24 hours a day, 7 days a week.

If you have a Modish Living account, login to your account and start shopping.

If you are a new customer, create an account or select one of our Express checkout options for speedy orders.

Email

You can also place your order over email by emailing us on sales@modishliving.co.uk please leave your number and our dedicated team will come back to you Monday to Friday 9am to 5pm.

We understand sometimes orders need to be cancelled and aim to make it as easy as possible for you. All orders can be canceled and must be cancelled at least 24 hours before confirmed delivery. Simply call our Customer Services team or reply to your confirmation email to arrange the cancellation.

Yes you can. The best way to do this is to email our Customer Service Team on sales@modishliving.co.uk or contact us by live chat and they will be able to add the item and consolidate your orders.

Yes you can. Just contact us by email or phone to arrange a change. We may have to ask you for an additional piece of ID as an extra security measure, but this is nothing to worry about. We also need sufficient notice and are unable to make any changes to your order, including delivery address, after we have released the order to our drivers or courier.

We accept all major credit and debit cards, together with Paypal and GPay.

Yes we do! You can spread the cost on any order in fixed monthly/weekly payments, without paying any extra in interest.

Congratulations! You’re one step closer to receiving your beautiful Modish Living purchase. Our delivery service provider will contact you by phone or email approximately 1 or 2 days prior to confirm a delivery date.

As an online-exclusive furniture store, we're thrilled to bring our range of handpicked, rustic and modern farmhouse styles right to your fingertips. You can explore our collections and discover the perfect piece for your home all from the comfort of your own space. Our dedicated team is always available to chat and help guide you through your furniture selection process. Feel free to reach out with any questions you might have, and we'll be more than happy to assist you.

We offer a free delivery service to most mainland UK destinations (*excluding Scottish Highland postcodes) on all orders over £50.

We deliver to most mainland UK destinations (*excluding Scottish Highland postcodes).

Additional delivery charges and slight extensions to delivery lead time may apply on certain products being delivered to the following postcodes: AB, IV, PH, PA, DD, KW. Charges start from £45 for a small item of furniture.

For an additional charge, we can also deliver to the Republic of Ireland and Northern Ireland. Charges start from £140 for a single item.

We are unable to deliver to UK off-shore destinations and the rest of the world, but we can deliver your order to a freight forwarding company, based in mainland UK, for you to arrange onward shipping. We are happy to provide you with weights and measurements so that you can acquire quotes from the freight companies.

For a quote pre-ordering, please feel free to contact us at sales@modishliving.co.uk or use our live chat.

The delivery lead times are indicated on each product page. Once you have placed your order you will receive an email with the order confirmation. Our delivery service provider will then contact you by phone or email approximately 1 or 2 days prior to confirm a delivery date and time slot. If this delivery date is inconvenient, don’t worry. Our delivery service provider will be happy to rearrange another delivery date.

For your convenience, if you have ordered multiple items, we will deliver your order in one easy delivery. This may mean one or more of your items are delivered later than the estimated lead time on the product page.

Alternatively, if you would prefer to receive part of the order sooner, we can speak to you about a possible split delivery. Please note that we are unable to offer split delivery on any items purchased either as a bundle or those processed via interest free.

For small items, please dispose of and recycle the packaging yourself. For large items, we recommend you keep the packaging initially, just in case you would like to return the item. We can only offer refunds on items in their original condition and packaging.

For large items (such as beds, wardrobes), we operate a 2-man delivery service to a room of choice. Placement of the item to the room of choice will take place once a satisfactory safety assessment has been carried out by our delivery team/driver. Should the room of choice not meet the safety assessment requirements, then our delivery team/driver will place the Goods in an alternative location. If you have any concerns at all with regards to accessing your required room/premises, please contact us prior to placing an order, see contact details on the website.

For small to medium items, we operate a 1-man delivery service and the item is delivered to just over the threshold of the property. For such deliveries, our drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, our friendly drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged.

For a small extra charge, our delivery service providers can assemble your items and remove packaging. Please note that if you select this service and our delivery service provider disposes of the boxes, unless there is a fault with the item, it is no longer returnable. This is only available on specific items, so please contact us at sales@modishliving.co.ukor call use our live chat function before ordering.

This is no problem. Simply contact our friendly Customer Service team at sales@modishliving.co.uk or use our live chat function and they will be able to arrange delivery to your new home.

For large items (such as beds, wardrobes), we operate a 2-man delivery service to a room of choice. Placement of the item to the room of choice will take place once a satisfactory safety assessment has been carried out by our delivery team/driver. Should the room of choice not meet the safety assessment requirements, then our delivery team/driver will place the Goods in an alternative location.

We always recommend you contact us prior to placing an order if you have any concerns at all with regards to accessing your required room and/or premises.

We are committed to providing you with furniture that you love, but we understand that there may be instances where you wish to return an item. In such cases, we ask that you first email us at sales@modishliving.co.uk with the details and a picture of the furniture item in its original condition, packaging, and unassembled state.

You can return most standard-sized items to us within 14 days for a full refund, excluding any delivery fees. However, please note that there are certain items for which we cannot accept returns. We recommend reviewing our Terms and Conditions for more details on our return policy.

Once we receive your email and verify the item's condition, we will provide you with the necessary return information. If you have any questions or need further assistance, our dedicated Customer Service team is always here to help.

Your satisfaction is our top priority. If you need to make a return, we ask that you first email us at sales@modishliving.co.uk with details of the issue and a picture of the furniture item. This will help us to verify that the item is suitable for return. Please ensure that the item and its packaging are in perfect condition.

Once we receive your email, we will provide you with the return address and further information on the return process. Please note that customers are responsible for covering the cost of returning items, but we are more than happy to help arrange a collection for you. Collection costs vary depending on the location and number of items, starting from £45 upwards per item.

We appreciate your understanding and cooperation in this process, and our friendly Customer Service team is always available to assist you with any questions or concerns.

Once we receive your return, we’ll email you to let you know that we have it and process a refund. Please allow 5-10 days for the refund to show on your account.

We strive to deliver the highest quality furniture to your doorstep in perfect condition. However, if you encounter any issues with your order, we are here to assist you. Please email us at sales@modishliving.co.uk as soon as you notice any problem, providing a detailed description along with photos of the issue.

Upon receiving your email, we will promptly evaluate the situation and guide you through the next steps to resolve the issue, whether that involves fixing, replacing, or refunding the purchase. Your satisfaction is our top priority, and we appreciate your cooperation and understanding during this process.

If you have any concerns at all with regards to sizing and access to your room or premises, please contact us prior to placing an order. Most product sizing is shown on our product pages, but if you require further information please feel free to contact us. If our delivery team is unable to deliver your order because the item does not fit, you can return the order, but you are responsible for covering the cost of the return. Please see our returns policy for more information.

You’ve invested in a beautiful piece of furniture and naturally you want to keep it looking its very best. We get that. Take a look at our Care Guide for some helpful tips on how to clean or protect your items. Or for complete peace of mind, our furniture protection plan from Guardsman offers worry free protection for life’s little accidents. See here for more info.

Accurate dimensions are included on the product description page. As most of our furniture is handmade using reclaimed aged wood, please note there may be slight differences within the final measurements delivered to you. Please allow for +/- 10mm variance on all furniture ordered through us.

You bet! The Guardsman Furniture Protection Plan we offer on Dining Furniture and Sofas & Armchairs provides protection from accidental stains, marks and tears for 5 years. See here for more info.

Apart from one of the most wonderful materials to use for furniture, in its simplest form, reclaimed wood is timber that was previously used for another purpose, such as railway sleepers, beams in homes, scaffolding planks and even old sailing boats. It comes with a sense of history and uniqueness that is evident in the natural markings, notches and original nail holes the wood bears. Because of its history, no one piece of reclaimed wood is the same, so reclaimed wood furniture is genuinely unique, with its own character and style. For more information see here.

Sustainability and consideration for the environment is a key part of our philosophy here at Modish Living. This means that not every piece of furniture we sell is made from reclaimed wood, but we aim for it to have eco-friendly roots. Our oak tables are expertly crafted from sustainably sourced European oak and our bamboo lights collection was curated because bamboo is fast-growing, resistant and sustainably sourced.

As we have mentioned above, supporting sustainability and care for the environment is part of the ethos at Modish Living. We work hard to aim to ensure that every piece of furniture and homeware we sell has eco-friendly roots. Our sourcing and procurement team build strong relationships with our suppliers to ensure they share the same sustainably and ethically sourced credentials and where possible, we work with British companies.

Don’t panic! This is nothing to worry about; it’s simply the scars and natural markings of its previous life. One of the things we like the most about reclaimed wood is the unique imperfections it comes with. Nail holes, bolt holes, bug holes, staining, open knots and even scratches tell the story of the wood’s former use and is all part of its charm. Read our blog here to find out more about reclaimed wood.